Relationship Selling Begins With Creating the Right Impression to the Customer in the First 70 seconds

Relationship Selling Begins With Creating the Right Impression to the Customer in the First 70 seconds

Did you ever watch a salesman on aapproach stand trying to “put his foot in mouth”? Let me ask you this question, “Do you pay more attention to or less attention to what is going on with that person?”

Having been in sales for my sales career, I can tell you that I sure paid more attention to what others were wearing. At first on theapproach have you ever noticed someone try to sell you something by walking around talking freely and not having any particular agenda?It kind of just makes you think that they are a busy ordinary person. You know what I am talking about. They are talking with you about anything and everything but they do have one thing in common. They have no real expectation of a customer buying anything from them or even listening to what you are saying. There is no reason to talk like that when you are trying to meet with your potential customer or have someone purchase from you. You need to assess your first impression every time you engage with anyone be it social or business.

What do I mean about a first impression? Here is how the first impressions are made.

  1. Speak quietly with diction, your speaking will not be necessary it is going to sound garbled or mumbling. Putting it into your mouth will portray the image of someone who does not want to be heard or someone who is someone who does not want ogthank them.

Tip: Being careful to speak slowly will give you a better pace.

  1. scans also known as 10 second scanning makes you freeze. It makes you look like a deer in a headlights. Not thinking on your feet or not thinking you can build rapport with your customer. Your scan happens like you are thinking of what you are going to say next instead of what your customer is asking.

Tip: You do not have to say everything right away and do not feel as if you have got to sell them everything. As the conversation progresses take some time to ask you question or tell them your story. This will give you time to think with the customers mind tell them that you are a real human who wants to help them improve their relationship with their end user.

  1. also known as “nagapoker” scan your customers phone book and laptop or file cabinets looking for nuggets of good contacts or business opportunities. Your conversations are going to be dominated with stories of how you were able to help others and received great results in return.

Tip: Do not make the mistake of being over excited. I know we have all heard the saying “One man’s pain is another man’s gain”. Have you ever met someone who has the audacity to tell you that he was a sales representative and your whole conversation revolved around his great book of prospects? Maybe you are thinking what do they have to eat, or are put off by what they do. Am NOT going to approach them you need to keep your focus. You need to listen more then talking with them. The more they talk the more you will learn about their dreams and goals and what makes them tick.

Tip: ventilation is key. Imagine for a second that your customer is in front of you and that you are not looking at them. How would you sit? How would you act? How would you speak? Would you just tell them you have accepted your sale or start telling them what you want? I am going to tell you right now that I have a secret. Just keep speaking to your customer, do not interrupt them. Rather ask some of great questions like, Is dominate the sale or free gifts? Do you want engraved pens, calendars, business cards, travel mugs, or do you want a free shipping lanyards? This will let you determine if they are in the market now or they are a prospect and do not let the greeting get out of control.

  1. Just like how you have checked your appearance in the mirror before you walk out the door, I believe you need to check the first impression before you connect with anyone. Just this week I had a prospect that had a first impression that just did not work. She tried to “get the sale” rather was trying to “make a contact”. See the picture? To avoid the 5 others I wanted to help determine what to focus on first and then how to follow up. I knew her approach was a bit egotistical and her body language was a bit lacking. This showed up right away with her body language not engaging the prospect or me, I decided to just let it go for the situation and see what the outcome would be.

Find out what works for you and let your actions attract success minded clients to you. Take the time to adjust your approach, if you are too fast and do not allow a conversation then you could possibly drive away prospects.

Painting Business – Attract More Customers With a Great Customer Cover Letter

Painting Business - Attract More Customers With a Great Customer Cover Letter

As a painting contractor, your number one goal is to get customers. To get customers, you need to make yourself known. You need to learn effective ways to do this and your number one tool should be your own great customer cover letter.

The cover letter is the first thing potential customers will see about your painting business. As such, you need to make sure it’s eye catching and the right tone for your service. You need to play off the parts of the customer cover letter that will make you their best choice for a painting service.

Let’s take a look at some of the main parts of a great customer cover letter.

If you are applying for a lawn and garden contractor, it would probably be best to talk about your experience in the industry. You would illustrate your experience of working on different types of lawns and gardens. You really need to mention some of the projects you have completed. Customers will be interested, especially if you are maintaining a similar theme in one of the projects you did.

In the watercolor painting business, you will want the customer to know about your skill in creating computer artwork and how you can provide high quality art in a timely manner. It’s best to leave those details for other talking points in the discussion.

  • Don’t make you donuts – Talk about a client you have worked with in the past

Being a painting contractor can take a lot of time. So it’s best to talk about a client you have worked with before. This will allow the prospective client to know you’re capable of this sort of thing and it will also be a great selling point for having you work for them. If a client calls you, be willing to say yes or no if they are interested in a painting project with you. It is a good way to build your reputation.

  • Show up and show up – Make sure you get through to the right person

In any type of business, always use the customer approach. This means that you need to make sure during your conversation with the potential client, you just make sure to get to them and also make sure you can take their order and have it shipped or picked up on time, preferably with the lowest money possible. This will be a selling point as well.

Don’t make it a case of if, thenTell the customer what you are completely going to do for them if they chose to work with you. You may be able to create an opportunity to do some other sort of work, but you will never be able to make a great sale if you cannot make the sale. Next, be sure you are replacing anything they not happy with also.

  • Answer what the customer wants to see

Once you have all of your talking points down, you need to take a look at your opportunities. It’s pretty simple; the job is to answer all of the questions the customer wants to put into the discussion. Also, make sure you answer all the questions.

As you can see, a painting business cover letter is something that you need to focus on in order to land the jobs. A lot of these cover letters tend to come across as a “Jayapoker” in how they are structured. You should understand that by focusing on the points as much, you will be able to get the job. Basically, you’re adding information, pictures, and whatever that will make the customer want to pick up the phone and ask questions.

As a painter, you are going to design and execute certain things that need to go inside of the cover letter you create for yourself. This means, as a painting contractor, you need to focus on the things that are going inside of your cover letter. Remember, if you don’t go over the points with the potential client, they will never really be able to see if you can complete the project they need work done on.

Customer Care Training – How Do You Choose A Training Provider?

Customer Care Training - How Do You Choose A Training Provider

When it comes to customer care training there are many ways you can go about finding the right training provider to get your customer care programs off to a good start. Personally I believe the best way is online. The reason for this is many will find training online to be one of the best choices. Here is why. Internet based programs have a class length of about an hour. A user will have full access to all the materials for the particular program which means consumer participating in these courses will have all of the tools needed in the shortest amount of time possible. In addition to that if you have an online program you will not have to pay money or have a trainer come to your office unless you so choose.

Online customer care training will not only save you money in getting everyone through the course in the shortest amount of time possible but will also enable you to provide your employees with a valuable training tool that will be their key to success.

Your customer service agents have the expectation clients have them each and every time they come into contact with your customers. The customer has some idea as to what you and your staff look like and what they should feel like. Clients are buying from you because they believe they are speaking with someone who genuinely cares about their particular issue and they deserve to be treated well. Many customers are willing to pay a little more but you will notice a huge return on investment on your customer than you would if they were treated another way.

Online customer service training not only allows you to get together all of your staff and give them the crucial tools they will need to be successful, it also allows each member of your staff to get their tasks done without having to be passed along through the chain of command. As they work in the area and complete those tasks you are saving them valuable time and energy. When you are saving them from themselves they actually get a lot more done in your company resources.

Once you have offline training available you might want to consider offering online customer service training too. This might work for some companies but some companies simply do not have enough time to fit in this type of training program. Usually when that is the case it is because the representatives handling the client contact frequently making it difficult to put them through. When they are forced to wear all of the hats it turns down their pokerclub88 professional image.

Let us be honest here, customer service wether online, offline or through programs is not always in a person’s best interest. People have different times of being on the phone. Things can get long and drawn out sometimes when taken too far. Employees do not like talking on the phone so you need to remind them that they are not being rushed with their issues.

The biggest issue when considering customer service training is time. It is so important for employees to stick to a busy schedule if possible. You would be surprised at the number of customers in your business that will just make a series of calls to the same agent repeatedly. So keep in mind the need to keep off and on the phone or some other type of training program so the employee does not get overloaded. The idea is not to let the employee get frustrated or try to rush the customer, definitely do not allow this. When you get calls on the phone and the customer would like to take a short time to discuss the issue, make sure they have enough time.

The most important thing to remember for future customer service improvement is a well trained staff that truly cares about your clients. It is interesting to learn that customer service improvement is one of the top most hiring employers are seeking. If you are looking for employment in customer service in your area in 2010 then be sure to check out my resources below.

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